Shipping Policy
Table of Contents
- Order Processing
- Shipping Methods & Times
- Shipping Costs & Fees
- Customs Clearance
- Delivery
- Restricted & Prohibited Items
- Address Accuracy & Changes
- Shipping Insurance
- Customer Support
- Policy Updates
1. Order Processing
- Orders confirmed and consolidated
- Shipped within 1–3 business days
2. Shipping Times
| Method | US → Hub | Hub → Final | Total |
|---|
| Standard Economy | 5–7 days | 3–5 days | 8–12 days |
| Express | 2–3 days | 1–2 days | 3–5 days |
3. Shipping Costs
- Based on product size, duties, and service fees
- Final cost shown via SmartCalculator
4. Customs Clearance
- Prepaid duties and documentation
- Delays are beyond EncargoGo’s control
5. Delivery
- Real-time tracking
- 2 delivery attempts before pickup required
- Report issues within 7 days
6. Prohibited Items
- Restricted: Alcohol, electronics (some), meds
- Prohibited: Batteries, perishables, flammables
7. Address Accuracy
- Customer is responsible for correct info.
- Contact us ASAP to request reroutes.
8. Insurance
- $100 included
- Optional upgrades at checkout
9. Customer Support
- Email: support@encargogo.com
- Portal: encargogo.com/support
- Hours: Mon–Fri, 8 AM–6 PM (Local)
10. Policy Updates
Changes will be posted with updated effective dates.
