Returns & Refunds Policy

Table of Contents

• Retailer Return Policies
• Initiating a Return
• Return Shipping
• Duties & Taxes
• Refund Processing
• Damaged/Incorrect Items
• Non-Returnable Items
• Cancellations
• Contact Us

1. Retailer Return Policies

Returns are governed by each U.S. retailer’s rules. EncargoGo does not control their policies.

2. Initiating a Return

• Must be requested within 14 calendar days of delivery
• Use “My Orders” → “Request Return”

3. Return Shipping

• Items must be unused and sealed
• Shipping costs are buyer’s responsibility unless noted

4. Duties & Taxes

• Non-refundable
• Partial credits may be issued

5. Refunds

• Issued within 7–10 business days
• Refund to original method or EncargoGo wallet
• Service fees are non-refundable

6. Damaged Items

• Report within 3 days with photos
• Eligible for full refund or replacement

7. Non-Returnable

Food, cosmetics, digital, personalized, clearance items

8. Cancellations

• Before purchase: full refund
• After purchase: subject to retailer and logistics deductions

9. Contact Us

• Email: support@encargogo.com
• Portal: encargogo.com/support