Need help with your order, account, or delivery?
We’re here to make your shopping experience seamless and stress-free.
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (CST).
Orders can only be changed or canceled within 6 hours of placing them. After that, processing begins and the item is likely in transit.
If a U.S. seller cancels or delays your item, we’ll notify you right away and offer:
Please check your spam or promotions folder.
Still nothing? Contact support with your payment receipt, and we’ll confirm your order manually.
All payments are securely processed via:
We never store your credit card information.
Whether it’s a product issue, SmartCalculator error, or shipping delay — we’re here to help.
We usually respond within 1 business day.
Want to list your products on EncargoGo and reach customers across Central America?
We offer logistics, checkout integration, and full delivery support.
Contact our team: partners@encargogo.com
We’re committed to making U.S. shopping simple, transparent, and reliable for Central America.
If something goes wrong, we’ll make it right.