Terms & Conditions

Table of Contents

• Overview of Services
• Eligibility
• Account Registration
• Orders and Payment
• Customs, Duties, and Regulations
• Shipping and Delivery
• Returns and Refunds
• Prohibited Use
• Intellectual Property
• Limitation of Liability
• Termination
• Governing Law
• Changes to These Terms
• Contact Us
• Additional Terms for U.S. Merchants & Brands

1. Overview of Services

EncargoGo enables users in Central America to shop from U.S. retailers and receive products via managed cross-border delivery. We handle pricing, shipping, customs, and local fulfillment.

2. Eligibility

You must be 18+ to use EncargoGo and legally authorized to enter contracts.

3. Account Registration

• Provide accurate details
• Protect your credentials
• Accept responsibility for account activity

4. Orders and Payment

• Orders are placed by EncargoGo on your behalf.
• Charges include item cost, duties, shipping, and service fees.
• All payments must be made via supported methods.
• EncargoGo reserves the right to charge platform or service fees, disclosed at checkout.

5. Customs, Duties, and Regulations

• You are responsible for understanding your country’s import laws.
• We estimate and pre-pay duties where possible.
• Customs delays may occur; EncargoGo is not liable.

6. Shipping and Delivery

• Estimated timelines are provided at checkout.
• EncargoGo is not responsible for delays from carriers or customs.
• Responsibility ends once the shipment is marked delivered.

7. Returns and Refunds

• Return eligibility depends on the original U.S. store.
• Service fees are non-refundable.
• Customer pays return shipping unless otherwise stated.

8. Prohibited Use

• Purchase illegal/restricted items
• Abuse or interfere with the platform
• Engage in fraudulent behavior

9. Intellectual Property

EncargoGo retains all rights to platform content and tools. Use without permission is prohibited.

10. Limitation of Liability

• Carrier or retailer delays
• Customs issues
• Damages exceeding what you paid for the affected order

11. Termination

We may suspend or terminate accounts at any time for any reason.

12. Governing Law

These Terms are governed by the laws of the Republic of Panama. For U.S. merchants, Delaware law applies.

13. Changes to These Terms

Updates will be posted with a new effective date. Continued use = acceptance.

14. Contact Us

Email: support@encargogo.com

15. Additional Terms for U.S. Merchants & Brands