Effective Date: May 28, 2025
Last Updated: May 28, 2025
1–3 business days after order confirmation (longer for KYC/ID verification if required).
Orders within 48 hours may be consolidated at our discretion.
| Method | U.S. to Hub | Hub to Destination | Total Est. |
|---|---|---|---|
| Standard Economy | 5–7 days | 3–5 days | 8–12 days |
| Express | 2–3 days | 1–2 days | 3–5 days |
Your total includes product, international shipping, duties/taxes, and EncargoGo fees—shown before payment.
Provided via email/WhatsApp/account.
Signature/photo/scan acceptable. Two attempts; then depot pickup.
You must provide a complete address. Changes may be impossible once in transit and may incur fees.
$100 default coverage; optional top-up at checkout (where available).
Weather, customs, or operational issues may extend timelines.
See ToS §8. We may cancel or hold orders for compliance review.
Based on the U.S. retailer’s policy. Some items are final sale.
Typically request within 14 days of delivery (or per retailer policy).
Start via My Orders → Request Return and await approval/label.
Orders within 48 hours may be consolidated at our discretion.
International return freight, duties/taxes, and EncargoGo fees are non-refundable unless required by law. Restocking fees may apply per retailer.
Issued 7–10 business days after the item is received and inspected by the retailer; to original method or store credit.
Report within 3 days of delivery with photos; we’ll coordinate replacement/refund per retailer policy.
May be returned or destroyed by carrier/customs; refunds may be reduced or denied depending on recoverability of goods.