Privacy Policy

Effective Date: May 28, 2025

Last Updated: May 28, 2025

We respect your privacy and comply with applicable laws (e.g., GDPR/CCPA where applicable).

Data We Collect

- Identity & Contact: name, email, phone, addresses, government ID (where required by law).

- Transaction & Logistics: orders, payments (via processors), tracking, delivery outcomes.

- Technical: device, browser, IP, cookies, usage analytics, approximate location (IP-based).

- Communications: WhatsApp/chat/email interactions, support tickets.

Why We Process Data (Lawful Bases)

- Contract: to fulfill orders and provide services.

- Legitimate Interests: fraud prevention, product improvement, analytics.

- Legal Obligation: customs, tax, KYC/AML (where required).

- Consent: marketing communications (opt-in) and certain cookies.

Sharing & Processors

Logistics partners (e.g., SkyPostal), payment processors (e.g., Stripe, dLocal), analytics (e.g., PostHog/GA4), CRM/support tools (e.g., WhatsApp Business/Twilio), cloud hosting, KYC providers (where used). We do not sell personal data.

International Transfers

Data may be transferred to the U.S. or other countries with safeguards (SCCs or equivalent).

Data Retention

Kept only as long as necessary for services, legal compliance, and dispute resolution.

Your Rights

• Access, correct, delete (where applicable).
• Object/restrict certain processing.
• Portability (where applicable).
• Opt-out of marketing at any time.
• Cookie controls in your browser or our preferences center (where available).

Contact: privacy@encargogo.com. We may verify identity before acting.

Security

HTTPS, least-privilege access, encryption at rest/in transit where feasible, PCI-DSS processors for payment.

Prohibited or Restricted Items (Examples)

Not intended for under 18.

Changes

We will post updates here. Continued use = acceptance.

Contact

privacy@encargogo.com