Frequently Asked Questions (FAQs)

What is EncargoGo?

Tag: General

EncargoGo is a cross-border shopping platform that lets you buy from top U.S. retailers like Amazon, Walmart, and BestBuy and get your orders delivered to Central America — with full cost transparency, local payments, and fast, secure delivery.

How does EncargoGo work?

Tag: General

• Search for any product using our SmartSearch
• See your total cost upfront — including shipping, duties, and taxes
• Pay locally in your currency
• Receive your package at home, stress-free

See How It Works →

What countries do you deliver to?

Tag: Shipping

• Nicaragua
• Costa Rica
• Panama
• El Salvador
• Guatemala
• Honduras
• More countries launching soon.

What U.S. stores can I shop from?

Tag: Shopping

EncargoGo supports: Amazon, Walmart, BestBuy, Shein, Temu, eBay.
New stores are added regularly.

What’s included in the final price?

Tag: Payments

• Product cost
• International shipping
• Duties and import taxes
• Currency conversion and processing fees

All calculated upfront with our SmartCalculator — no hidden fees.

Is my payment secure?

Tag: Payments

Yes — all payments are processed via Stripe.
BAC and Tasa Cero support is coming soon.
We never store card info.

How long does shipping take?

Tag: Shipping

Most orders arrive in 7–14 business days.
Estimated delivery time is shown before checkout.

Can I track my order?

Tag: Shipping

Yes. You’ll receive tracking via email or WhatsApp.
We use SkyPostal for secure, end-to-end delivery.

How accurate is the SmartCalculator?

Tag: Pricing

We use real-time FX, SkyPostal APIs, and AI logic.
You’ll also see a confidence rating for each product (High, Medium, Low).

What happens if my item doesn’t arrive?

Tag: Support

We guarantee delivery or your money back.
Our support team is here to help if anything goes wrong.

How do I get support?

Tag: Support

• WhatsApp
• Live Chat
• Email: support@encargogo.com

Hours: Monday–Friday, 9am–6pm CST

Can I return a product?

Tag: Returns

Returns depend on the U.S. retailer.
Check product return policy before buying.

What if I can’t find the product I want?

Tag: Shopping

Try Advanced Search or ask SmartChat Assistant.
Still nothing? Contact us and we’ll try to find it.
Need help? Ask SmartChat.

I’m a U.S. merchant — how can I list products?

Tag: U.S. Sellers

EncargoGo lets approved U.S. merchants sell to Central America.
We handle the logistics and local pricing.
Apply or contact partners@encargogo.com.